Welcome to the Vox Call help page. Here you will find options designed to help you quickly identify and resolve any issues associated with your Vox Call calling plan.
What is Vox Call?
Vox Call is a prepaid international calling plan you can use with any phone in the US to make affordable international long distance calls to virtually anywhere worldwide. And, with Vox Call you'll save up to 95% on every international call you make (compared to the cost of direct dialing without a prepaid calling plan).
How do I sign up for Vox Call?
Signing up for Vox Call is as easy as 1, 2, 3.
- 1. Use the rate finder to view our best rate to call to any country from the US.
- 2. Click on the Sign Up button to create your secure online account.
- 3. Instantly begin using and saving with Vox Call.
Instant Account Activation?
Orders are processed instantly and your account will be activated immediately upon order approval. If your order requires a manual verification by a Vox Call customer support representative, account activation will be delayed until your order has been verified and completed.
Note: The manual review process generally takes fifteen minutes to one hour during our normal office hours
Can I use this service from outside the US?
Vox Call is currently available for usage within the Domestic USA, Alaska, Hawaii, Puerto Rico, the US Virgin Islands and some regions in Mexico.
Can I make domestic US long distance calls?
Can I make a phone call to an international cell phone with name }?
Yes. Our rates to international mobile numbers are among the services' best features.
Is there a monthly fee to use Vox Call?
No. You only pay the low advertised per minute country rate to call to international land lines and cell phones from the US, including Hawaii and Alaska.
Do Vox Call minutes expire?
Minutes will only expire if left unused for a period of 6 months (180 days) from last use. The expiration period also resets whenever you recharge.
How do I recharge my account?
Recharging your account simply means to add more minutes to your existing account. You can recharge your Vox Call calling plan manually by logging into your online account or setup auto-recharge to have minutes automatically added to your account whenever your available minutes are run low.
In what denominations can I top-up/recharge?
You can recharge your Vox Call account for a minimum of $5, then by $10 increments up to $200. Need a business account? Contact us for business pricing options.
What is Auto-Top Up?
Sign up for Auto-To-Up under the My Account page and we will recharge your account with a fixed amount (from $10 to $100) whenever your account falls below $5. Never run out of minutes! You can terminate your auto-top-up settings any time, online.
Vox Call quality?
The Vox Call prepaid calling plan offers a high quality phone call, carried over TDM and VoIP connections to ensure a quality connection at a competitive per minute rate.
What is PINless dialing?
PINless dialing (ANI recognition) is a feature that removes the need for you to dial a long PIN number every time you want to make a call. Vox Call will automatically recognize any phone number stored in your online account.
Does Vox Call offer speed dialing?
Yes. You can store up to 9 speed dial phone numbers in your Vox Call account. These numbers may be added and deleted by you.
Hint: Try storing a Vox Call access number as a speed dial on your phone and setup a speed dial phone number in your Vox Call account to make a long distance call by dialing just two numbers on your phone.
How many numbers can I store using abbreviated dialing?
You can store up to 9 numbers on your account for frequently called numbers.
Where can I find Vox Call access numbers?
Where can I find a complete list of Vox Call features?
How can I reach Vox Call customer service?
Can I view my call details?
What payment options do you offer?
Vox Call customers can purchase minutes online with a credit card.
Are there any additional fees?
There are no additional fees associated with Vox Call. Just pay for the minutes you use and recharge your account when you want to add more minutes. If the party you are calling does not answer their phone within ten seconds, we recommend disconnecting the call. Some carriers consider a call duration of fifteen seconds or longer to be a billable call which will reduce the value of your balance.
There is no surcharge when using one of our Domestic USA local access numbers to make a call. When using one of our international local access numbers to make a call from Mexico or Puerto Rico, please add 1.5¢/min.
When using our toll-free access number to make a call from the Continental USA please add an additional surcharge of 1.5¢/min and 15¢/min from all non-mainland USA locations. Calls from a payphone will incur a 99¢ surcharge.
TIP: If the party you are calling does not answer their phone within ten seconds, we recommend disconnecting the call. Some carriers consider a call duration of fifteen seconds or longer to be a billable call which will reduce the value of your balance.
What are cookies?
HTTP cookies are small pieces of data sent by a web server to your browser which then stores them on the hard drive of your computer.
Cookies allow information to be preserved during your visit to a site or even between visits. This makes it possible for web sites to 'remember' the items in your shopping cart or your configuration preferences for example.
How do cookies affect my privacy?
Cookies can be used to associate your computer with any information you have provided to the web site issuing the cookie. It is therefore very important that you trust a web site before sending any personal data to it via web forms. To earn your trust, we have implemented the P3P privacy specification on our site.
P3P also includes provision for an XML data file policy that your browser can read before you accept a cookie. The data in this file is used by many of the more advanced browsers to warn you when the web site's policy does not conform your security preferences. (Browsers generally include an security preference interface, complete with sensible default preferences.)
Who can read cookies?
The cookie protocol specifies that cookies are only transmitted to the website that issued them, in the first place. For example, the cookies issued by our site can be read only by us, (and you of course).
Are cookies potentially dangerous?
Cookies are no more dangerous than the web page viewed along with them. Since they can only be read by your browser and the site that issues them, you should attached the same level of trust to cookies as you do to the site that issues them as a whole.
Is my online order secure?
Yes! Transactions processed from Vox Call.com are encrypted by Rapid SSL's 128 bit Secure Socket Layer (SSL). SSL is the industry standard in e-commerce protection.
How can you offer these protections?
We maintain a vigorous consumer protection policy to fight fraudulent credit card users.
Our orders are encrypted by Rapid SSL's 128 bit enabled Secure Socket Layer (SSL). SSL is the industry standard in ecommerce protection.
All attempts at fraud will be reported to the appropriate enforcement agency and Vox Call makes available its own private investigation service to aid the state police and attorneys general in their pursuit of credit card thieves.
Last, Vox Call staff are able to manually inspect all order.